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Companies like Rothco offer tremendous customer service and incredibly fast order turnaround
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From the ANSOM August 2007 State of the Industry Article:

Q. (For the retailers) What do your suppliers do well? What do you wish they would do better?

Larry Gemma, Mystic Army Navy, CT: Companies like Rothco offer tremendous customer service and incredibly fast order turnaround. We wish that more companies could modernize their ordering and shipping systems like Rothco has done.

Marty Cohen, Mickey''s Army-Navy, Warren, OH: Suppliers who can turn orders around quickly, ship orders complete and on time are the best ones for us. Rothco is probably the best at getting merchandise to us quickly right now.

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