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FAQs for Authorized Rothco Dealers

FAQs for Authorized Rothco Dealers

General Information Regarding Rothco 

Q: How do I contact Rothco? 

A: Phone: Toll free at 1-800-645-5195, International Phone 1-631-585-9446 [between 7am – 5:30pm EST] / Email: Info@rothco.com/ Fax: 631-585-9447

Q: Where is Rothco located?

A: Rothco is located at 3015 Veterans Memorial Highway, Ronkonkoma, NY 11779 

Sales Information

Q: How do I view my orders with Rothco?

A: As an Authorized Rothco Dealer you can view your orders by clicking on “My Account” located at the top of Rothco.com, this button takes you to your achieved carts. You can also view your current “cart” by clicking on the “My Shopping List”. 

Q: How do I place a wholesale online order with Rothco? 

A: Visit www.Rothco.com log in using your dealer account, once logged in you can search for an item via Item #, Keyword, or catalog page number. You can also view Rothco’s products from the category and or market menus.  

Q: How else can I place a wholesale order with Rothco?

A: By Email at Orders@Rothco.com, Fax at 631-585-9447, Phone (North America Only) at 1-800-645-5195 or International Phone 1-631-585-9446, and international Fax 631-585-9442. 

Q: How can I recieve a Rothco Wholesale Catalog?

A: As an existing Authorized Dealer you can request catalog via online or phone order, if you are not a Authorized Dealer with Rothco, please vist our wholesale account for located at rothco.com

Q: Does Rothco blind ship?

A: Yes we offer blind drop shipping. There is a blind drop ship fee in addition to the cost of merchandise and shipping.

Q: Can I create multiple user accounts?

A: Yes, Rothco would like all dealers who have multiple employees who place orders to have individual log-in. It is extremely important you do this, to ensure accuracy and efficiency of your orders. 

Q: What is the minimum order requirement for a domestic order with Rothco? 

A: The minimum order requirement for Rothco is $100 USD

Q: What is the minimum order requirement for an export order with Rothco?

A: We have a minimum order of $500 for export orders 

Q: What is MAP & MSRP?

A: MAP stands for Minimum Advertised Price. Rothco products cannot be advertised for less than this price in any media be it print, broadcast or online. MSRP is the manufacturer’s suggested retail price. This is also the price of products bought on the Rothco.com website. Visit our  MAP Pricing policy page for more information. 

Q: How do I become a part of the Rothco’s Online Order Fulfillment Program?

A: Eligible dealers must stock a wide range of Rothco products and purchase a minimum of $60,000 in Rothco product each year. Dealers must be located in the U.S. Contact your Rothco salesperson for more information.

Q: Where can I obtain Country of Origin from Rothco?

A: All items indicate if they are made in the U.S. or imported. Contact Rothco for more detailed information. 

Q: Does Rothco offer Volume Discounts?

A: Aside from already low prices Rothco does offer some case pricing on specific items when the case quantity is purchased on selected items as indicated in the Rothco wholesale price list. 

Q: Does Rothco offer any specials or dating programs?

A: Rothco’s specials and Dating Programs are announced via our weekly emails; if you are not currently receiving them please make sure that the email address in your dealer profile is correct.  You can contact CustomerService@Rothco.com 

Q: What is Rothco's warranty policy?

A: Rothco warrants that upon delivery, the Goods will be free from defects in material and workmanship under proper and normal use. Goods shall be considered "defective" if the defect materially impairs the value of the Goods for their intended use to Customer or the end-user. Rothco further warrants that all Goods and services will be produced and furnished in accordance with applicable laws and regulations.

Q: How do I return merchandise to Rothco?

A: All returns must have a Return Authorization Number. All returns must be made with 10 days of receipt of order. We will not accept any returns that have been soiled, marked or embellished in any way. Returns are subject to a 15% restocking fee charge. Returns can be made for credit only. We are not able to make exchanges.

Q: What is Rothco’s policy on obtaining samples?

A: Samples can be purchased via a regular Purchase Order via Fax, Email, Phone or our website.  Samples will be charge at regular wholesale prices. Please indicate “samples” on your purchase order for consideration of waiving the $100 order minimum.

Q: Can I add or change the order I placed today with Rothco?

A: Rothco offers the fastest shipping in our industry and offers 24 hour shipping in most cases. Because of this, once an order has been placed it is immediately processed in our warehouse. This makes it nearly impossible to make any changes once an order has been placed. We will gladly ship out an additional order and waive the $100 minimum charge in such cases. Standard shipping rates apply. 

Q: Does Rothco do embellishment or customization?

A: Rothco does not do any screen printing, customization or decorating of products. Our product is available as shown on the website and or catalog.

Q: What is Rothco’s order cancellation policy?

A:  Orders cancelled after processing are subject to a $50.00 cancellation fee. Please note, unless otherwise specified, all orders are processed immediately upon receipt.

Q: How do I obtain Rothco’s Images?

A: Please email the following information to imagerequest@rothco.com: Name, Company Name, Account Number, Email Address, Intended Use of Images, Company URL. 

Q: How do I receive an order confirmation?

A: All orders placed via Rothco’s B2B ordering system will receive an automatic email confirmation to the email in your profile. Additionally, you can login to your account to see order status for the last 5 months of orders. All orders shipped via UPS and FedEx will receive a shipping notification to the email address we have on file at Rothco (this is not necessarily the same as that in your Rothco.com profile). Otherwise, please email Shipping@Rothco.com

Q: Does Rothco do backorders?

A: Because of Rothco’s 98% in stock rate, backorders are rarely needed when ordering Rothco products. Occasionally a spike in demand or a new product with little history will cause us to be out of stock on an item. In that case we will place a backorder for you only at your request. Please contact Rothco directly for a backorder as these cannot be placed on our B2B system at this time.

Credit Department

Q: How do I pay for my Rothco wholesale order?

A: Domestic Orders - Rothco accepts Master Card and Visa credit cards. We can also ship COD company check for orders up to $750. Larger orders can ship COD Certified Check or money order. If you would like to receive credit terms, please click here for a credit terms application. Please allow up to 30 days for processing credit applications. 

International Orders - Rothco accepts Master Card and Visa credit cards. Payment can also be made directly to our bank via wire transfer, or 50% deposit, balance via sight draft. Please email the credit department for specific bank details. 

Q: How do I make a credit card payment with Rothco?

A: At the present time, Rothco does not offer online credit card payment. You can call us with your credit card information at (800) 645-5195. You can access the credit card authorization form here

Q: How long will it take to process my credit application for N30 terms

A: It may take up to 30 days depending how quickly the references respond. 

Q: Whom do I contact regarding a credit memo from Rothco?

A: Please email BillingDepartment@rothco.com

Q: How can I obtain a copy of my invoice or statement from Rothco?

A: Please email BillingDepartment@rothco.com 

Q: How do I apply for credit terms from Rothco?

A: Download the credit terms application here and email it to CreditDepartment@Rothco.com or fax to 631-585-9447. Please allow 14 days for credit verification. Please note, Rothco offers up to Net 30 day terms.

Q: How can I obtain a completed W-9 Form from Rothco?

A: Please e-mail AccountsPayable@Rothco.com for a completed W-9 form. Please include your business name and full mailing address. 

Shipping Department 

Q: When did my order ship with Rothco?

A: You will be notified by an automatic message from UPS or FedEX with the detail of your shipment from Rothco.

Q:  How many cartons did my order consist of?

A:  You can obtain this information 3 ways; it will be on the confirmation email from UPS/FedEx, or you can track your package at URL UPS or URL FED; and lastly the information is also located on your Rothco invoice. 

Q:  How do I get a proof of delivery for an order?

A: You can request “signature required” in the comments section of your order as it is being processed. You can also print a proof of delivery through UPS or FedEx at their website.

Q: Can I drop ship to an international address?

A:  No.  We do not permit drop ships outside the United States.

Q: Can I ship my order on a freight prepaid basis?

A: Yes, we can also ship on your UPS or FEDEX account number. Just provide us with the information

Q: Can I ship textiles to European Union countries?

A: Yes, you can ship textiles to the EU.  When you place your order you will receive a proforma invoice, which will include pricing and country of origin information, for your reference.

Q: What are Rothco’s shipping hours?

A: Orders that are in before noon and under 20 line items will most likely go out the same day. 

Q:  How do I calculate Freight Costs?

A: To calculate freight a Rothco representative can provide you with the weight of an item and order and you simply go to the ups website to obtain a freight quote.

Q: Shipping to an alternate business address?

A: During checkout on the first screen there is a default shipping information section. There is a drop-down next to current shipping information. Select the appropriate address and click the change address button. Note that it will remember your last used setting. Also this is different than adding a drop-ship address and cannot be done using the add drop-ship address section. To add or change a business address please contact customer service

Q: Q: How do I pay for my Rothco wholesale order for International Orders?

A: International Orders - Rothco accepts Master Card and Visa credit cards. Payment can also be made directly to our bank via wire transfer, or 50% deposit, balance via sight draft. Please email CreditDepartment@Rothco.com for specific bank details. 

Q: Does Rothco have exclusive distribution in any region or country?

A: Since Rothco sells to nearly every country in the world in many different markets, it is general policy not to offer exclusive distributorship to any country or region. We are great supporters of the principals of free trade.  In that spirit, we allow open distribution of our products, without a guarantee of exclusivity.

Compliance: 

Q: What is an ECCN number?

A: An ECCN number is an Export Commodity Control Number.  These numbers categorize different restrictions for items under the Export Administration Regulations.

Q: Where can I find a list of ROTHCO’s restricted items?

A:  Rothco has three restricted item categories:  one is for hazmat, one is for state restrictions, and the third is for export commodity control

Q: How do I find out the restrictions for my state? 

A: Each state has its own restrictions for some sensitive items. While Rothco does restrict the sales of applicable items to certain areas, Rothco does not take responsibility for knowing restrictions in all 50 states. Please check with your local authorities, and your local agencies, to find information on what items might be restricted for sale in your area.

Q: What does ORM-D mean?

A: ORM-D is a marking for shipping in the United States that identifies other regulated materials for domestic transport only. Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging.

Q: How can I obtain an export license for a restricted item?

A: Export licenses must be obtained through the U. S. Department of Commerce.  Rothco can apply for your license on your behalf.  Information required on the license application includes the end-user, final country destination, item and quantity needed.  Please email Compliance@rothco.com for further details.

Q: How long does it take to receive an export license from the U. S. Department of Commerce? 

A: The license process usually takes 4 – 6 weeks.

Q: Is there a charge for the export license?  

A: There is no charge for the license, and Rothco does not charge for the service to apply on your behalf.

Q: Can an export license be used for multiple shipments?

A: You do not need to purchase all of the items listed on a license at one time.  The license can be used for multiple shipments, as long as the end-user and final destination country are the same.

Q: How long is the export license valid?

A:  A license is valid for a period of two years from the date of issuance

Q: Do I need a copy of the export license?

A: A copy of your export license will accompany your shipment, and a copy will be kept in Rothco files. 

Website Information: 

Q: How do I retrieve my log in information from Rothco.com?

A: For existing Rothco Dealers who do not have a Rothco online account, you can set-up an online account by filling out the following form. If you have an online account and have forgotten your password, please visit the dealer log-in section of the site and click, forgot password link

Q: Does Rothco have a size chart for its clothing?

A: Rothco's Size Charts can be found in the "How To Buy Section" & Footer of the site. 

Q: Where can I find the dealer tool section?

A: The dealer tools section will appear when you ar logged-in as a dealer on the first dog tag tab - named "Dealer Tools". 

Q: As dealer how can I save my current cart? 

A: When logged-in as a dealer the cart your currently working on is automatically saved in the my account section of the site, it is time stamped by the last item added. Please note you can also change the name of the carts in this section for future reference. 

Rothco Warehouse Information:

Q: What are the hours of operation for Rothco’s Warehouse?

A: Rothco’s Warehouse operates Monday – Friday 6AM – 6PM EST.